Pipeline and opportunities
Prospects, opportunities, stages and forecast against a service catalogue that knows what things cost and what they should sell for.
The platform
Five capabilities. One operating system.
Software that watches an estate needs an estate. Agents that run a commercial cycle need a system of record. We build all of it, because the pieces only work properly when they can see each other. Every section below is carrying production load.
01 / Raven CRM
The commercial cycle in one record.
Most companies run sales in one tool, quotes in a second, signatures in a third and billing in a fourth, then pay someone to keep the four of them agreeing with each other. Raven CRM is one record from first contact to paid invoice, and the agents work inside that record rather than integrating with it from outside.
Liveruns our own pipeline, contracts and billing today
Proposals and contracts
Generate a scoped, priced proposal from the opportunity itself. No copying figures into a document and hoping they still match next week.
Signature and countersign
Electronic signature built in, with the executed agreement stored against the record and the client provisioned off the back of it.
Billing and accounting
Recurring and one time revenue syncing to the accounting ledger, with reconciliation handled by an agent rather than a spreadsheet.
AI on the same record
Email, SMS and both inbound and outbound voice that can read and write the record they are talking about, with monthly allowances you set.
Sold on its own
Per seat monthly plus a one time build for configuration and migration. Taking managed technology services from us is not a condition.
02 / AI Agents
Not assistants. Owners.
An assistant waits to be asked. An agent has a job. Ours pick work off a queue, gather what they need across the systems that hold it, decide, act, and escalate the part a human should genuinely be looking at. They have been doing it against our own company long enough that we are comfortable putting them in front of yours.
13agents in production across our own operations
Sales and quoting
Builds opportunities, prices them against the catalogue, drafts proposals, and chases renewals before they quietly lapse.
Support triage
Reads the inbound, classifies it, attaches history and asset context, and routes it to whoever should actually own it.
Client onboarding
Runs the introduction sequence after a signature, tracks who has responded, and flags what has gone quiet before it becomes a problem.
Licensing reconciliation
Compares what vendors bill against what is actually deployed and billed onward, every day, and surfaces the gaps in both directions.
Finance and statements
Statement reconciliation, payable matching, and the tedious month end comparisons that people quietly stop doing properly.
Meeting capture
Joins the call, produces the record, and turns commitments into tracked work rather than a transcript nobody opens.
03 / Agentic SOC
Autonomous detection and response, with the brakes wired in.
Every alert gets worked the same way at 3am as it does at 10am. Enrich, decide, correlate, escalate. Containment is the part that has to be handled carefully, so it is armed and audited but blocked from firing until a client has authorized autonomous isolation in writing for their own environment.
577alerts triaged autonomously, correlated into 307 incidents
Autonomous triage
Every alert enriched with asset, user, history and blast radius before a verdict is reached. False positives are closed with a reason, not silently dropped.
Incident correlation
Related signals fold into a single incident carrying every observable that built it, so the story is intact when a human picks it up.
Consent gated containment
Endpoint isolation is per client and per site, and it does not exist as an option until you have signed for it. Until then the agent recommends and a person acts.
Service level tracking
Response and resolution targets tracked per priority, with breaches surfaced immediately rather than buried in a monthly report.
Audit trail
Every verdict, escalation, approval and refusal written down. If you want to know why something happened at 4am, the answer exists.
Human on top
An engineer approves, declines, or takes it over. The agent handles volume so people can handle judgement.
04 / Managed Technology
The estate everything else runs on.
This is the part we used to lead with. It is still real, still growing, and it is the reason the automation above has genuine operational data instead of demo data. If you want it on its own, you can have it on its own.
498endpoints under contract across 13 organizations
Endpoint management
Monitoring, patching, maintenance, and endpoint detection and response across workstations and servers.
Extended detection
Detection coverage across the wider estate, feeding the same pipeline the security agent works out of.
Identity and productivity
Directory, productivity licensing, mailbox security, and the assistant licensing people actually get value from.
Continuity and recovery
Server backup, disaster recovery and cloud retention, with recovery actually tested rather than assumed.
Network and infrastructure
Firewalls, switching, wireless, and the physical layer everyone forgets until the day it matters.
Strategy
Roadmap, budget and lifecycle planning, including an honest read on which parts of your operation should be automated and which should not.
05 / Applied Engineering
When the software your business runs on is the problem.
Some companies are held together by a platform nobody dares change. We take the assessment first and tell you what is actually in there before anyone talks about a rebuild, because the expensive surprises are always in the schema, not the screens.
4.7Mrows analysed in a single legacy platform assessment
Legacy platform assessment
What the data really is, where the bloat is, which naming generation is authoritative, and what would genuinely break. Findings before quotes.
Replacement builds
Rebuilding the system of record on modern infrastructure, in stages, with the old one still running until the new one has earned the switch.
Customer portals
Intake, request and self service portals that fit how your staff actually work rather than generating a new queue of noise for them.
Integration
Making systems that were never designed to speak to each other agree, without a brittle chain of scheduled exports.
Websites
Fast, accessible, measurable sites on the same infrastructure we run everything else on. This one included.
Build to own
Where it makes sense, you own the resulting platform outright and we run it for you. That conversation is available.
Next step
Pick the one that hurts most.
You do not have to buy the platform. Start with the single process that is eating the most of someone's week and we will tell you honestly whether software should own it.