Measured, not marketed
Every number on this site came out of a query against a production database. If we cannot source a claim, we delete it rather than round it up. We removed three headline statistics from this very site for exactly that reason.
About
We got here by automating ourselves out of a job.
Black Raven started by keeping other companies' technology running. That work is relentless, repetitive and full of decisions that follow rules. So we started building software to make those decisions. Then the software got good.
The turn
The tools stopped being tools.
The first automations were scripts. Then they started reading context, weighing it, and coming back with a recommendation good enough to act on. At some point we stopped calling them scripts, gave them names, and put them on the org chart.
Today a dozen of them run our sales pipeline, our support queue, our security alerts, our vendor reconciliation and our meeting record. Nobody on this team spends their day pasting numbers between systems any more. That is the product.
The line
Autonomy is earned, not assumed.
We are not romantic about this. An agent with permission it has not earned is just a faster way to cause an outage. Everything we build starts fully gated: it drafts, a person reviews, a person sends.
Gates come off one at a time, on evidence, and on the client's decision rather than ours. The most consequential action in our stack, pulling a compromised machine off the network, still requires a client to have signed for that specific capability in advance. We would rather be slower than be the vendor who quarantined a production server on a hunch.
13
Agents in production
Each owns a function outright rather than assisting with one.
498
Endpoints under contract
Across 13 organizations, in manufacturing, non profit, professional services, healthcare and insurance.
1,521
Tickets resolved
Out of 1,646 raised, with zero service level breaches across every ticket carrying a tracked target.
307
Incidents worked
Correlated out of 577 autonomously triaged alerts.
What we believe
Four things we will not move on.
Our own first customer
Nothing gets sold that is not already carrying load inside our own company. If an agent is not trusted with our billing, it is not going near yours.
Reversible before irreversible
Automation goes to the work that is repetitive, high volume and safe to undo. The irreversible actions stay behind a person until you decide otherwise, in writing.
Findings before quotes
When someone asks us to replace a system nobody understands, we go and understand it first. A number produced before the assessment is a guess wearing a suit.
Work with us
Come and pressure test it.
Ask us what the agents get wrong. It is a better question than asking what they get right, and we will answer it.