Agentic AI and platform engineering
Black Raven builds AI agents that run real operations. Sales, support, security, licensing, finance. We run them against our own book of business every day before we ever put them in front of yours. What you see below is not a roadmap. It is what the fleet did.
Hi, I am Luna.
Luna is an AI. Her face and voice are computer generated and do not belong to a real person.
What we sell
The agents need a system of record, so we built one. The security pipeline needs an estate to watch, so we manage one. Nothing here is a slide. Every pillar is carrying live production load right now.
The full commercial cycle in one record: prospect, opportunity, proposal, signature, invoice. Agents work inside the record instead of bolted on beside it.
Selling now, per seat plus build
Named agents that own a function end to end rather than answering questions about it. They read, decide, draft, and hand off to a human at the point where a human is actually required.
13 in production against our own operations
Detection, triage and incident work handled autonomously around the clock. Containment is armed and sits behind written client authorization, so an agent never pulls a device off the network on its own initiative.
Live, 577 alerts triaged
The estate the agents run on. Endpoints, identity, security stack, cloud, continuity. Not the headline any more, but it is the reason the rest of it has real data to work with.
498 endpoints across 13 organizations
Autonomous security operations
Alert fatigue is not a discipline problem. It is a volume problem, and volume is the one thing software is good at. Our security agent works every alert the same way at 3am as it does at 10am: pull the context, reach a verdict, correlate it against everything else in flight, and escalate what a person actually needs to see.
Containment is the part everyone gets wrong. An agent that can quarantine a device on a hunch is a liability, not a feature. Ours is armed and audited, and it will not fire until a client has authorized that action in writing for their own environment. Until then it recommends and a human pulls the trigger.
Alert ingested and enriched. Asset, user, prior history and blast radius attached before a verdict is attempted.
Verdict reached. 577 alerts triaged to date. False positives are closed with a reason, not silently dropped.
Correlated into an incident. 307 incidents worked, each carrying the observables that built it.
Containment recommended. Blocked from firing unless that client has signed authorization on file for autonomous isolation.
An engineer approves, declines, or takes it over. Every decision is written to an immutable audit trail either way.
Across 1,480 tickets with a tracked response and resolution target. Not a target we publish. A count we measured.
Across 13 organizations, from four seat operators to a 101 endpoint manufacturer on a three year term.
Correlated into 307 worked incidents. No human opened the first one of them.
Each owns a function outright. They run our sales, support, security, licensing and finance every day.
Active work
Every figure below comes out of a signed contract or a live proposal in our own CRM. We do not publish client names, because being someone's technology partner is not the same as having permission to use their logo.
Fifty endpoints under management with extended detection, email security and continuity. On top of that: an assessment of the legacy platform running the business, a customer facing order portal, a CRM rollout, and a website rebuild. One client buying from all four pillars at once.
Full estate on managed services with eighty productivity seats, assistant licensing for the leadership group, email security and awareness training across every user. The longest commitment on our book.
Raven CRM with AI email, SMS and both inbound and outbound voice on the same records, provisioned with a monthly allowance of thousands of agent actions. Twelve month initial term, currently in proposal.
Enterprise productivity estate moving to us as licensing partner, including voice and assistant licensing across the organization. Scoped, priced and right sized rather than renewed as found.
Sixty eight seats with extended detection coverage across the same number of addresses, twelve servers under managed continuity, and licensed backup for the virtual estate behind them.
A business running on a platform nobody could safely change. We took the assessment first: 2.31 GB of it turned out to be event logging, the actual business data was roughly four gigabytes, and the real risk was two generations of schema naming nobody had documented. Findings before quotes.
How we work
Every agent we sell has been running our own company first. Our sales pipeline, our support queue, our security alerts, our vendor reconciliation, our meeting notes. If an agent is not good enough to be trusted with our own billing, it is not going anywhere near yours.
That is also why the numbers on this page are small and specific instead of large and round. They are measurements, taken out of the same databases the agents write to. We would rather show you a real 498 than a fictional five thousand.
We watch the work you actually do, and find the parts that are repetitive, high volume and reversible. Those go first.
One agent, one function, running alongside your team with every action logged and nothing sent without review.
Where the audit trail earns it, the review gate comes off one step at a time. Where it does not, it stays on. Your call, not ours.
People stop doing the part software is better at and start doing the part it is not. That is the whole point.
Start somewhere real
Not a strategy deck. Bring the thing your team does forty times a week that nobody wants to own. We will tell you honestly whether an agent should be doing it, and if the answer is no we will say so.